Warranty Policy

Thank you for your purchase of H&Y Filter

The warranty period begins from the date you order the product. 2 year warranty for all products

For repairs, please provide your order number information or invoice information. We only provide repair services for products ordered through this official website. If you purchased your H&Y product elsewhere, you will need to return to the place of purchase for after-sales service. 

Used Items with No Glass Damage – If the filters have been used but the glass remains intact, we will repair them for free.

Repairs generally take 30-50 day. You will need to pay all shipping costs yourself, including the cost of reshipping the repaired item to you.

Glass Scratches or Physical Damage – If the glass is scratched or damaged due to mishandling, this will be considered user-related damage, and we will not be able to send a new replacement, customer will need to purchase a new one.

For repairs, please contact us at info@hy-filter.com. Please note that repairs will need to be sent to the following address: [Workshop 6 on 6th Floor, Fashion Centre, No.51-53, Wing Hong Street, Cheung Sha Wan,Kowloon, Hong Kong]